Training Success with The Coffee Club
The Coffee Club is Australia’s largest home-grown café group with approximately 400 stores throughout 13 countries, with upwards of 40 million dedicated customers.
Their mission and philosophy is simple, at The Coffee Club we want to provide: Good Food, Great Service and Excellent Coffee, in welcoming,
relaxing surrounds and a place to enrich contemporary lifestyles.
The entire program was seamless and delivered beyond our expectations. This has been one of the best training partner rollouts we have completed.
The Coffee Club Challenge
The Coffee Club needed a reliable training and recognition program that was easy to implement and manage across their cafes in Australia.
As Australia’s largest home-grown cafe group, it’s important they attract and keep the best quality talent in a highly competitive labour market. In a market with a potentially high turnover of staff, they wanted to increase tenure and position The Coffee Club as a serious career option, not just a job.
They wanted to be able to promote the value of their internal training, encouraging employees to complete the internal courses. This means the training program had to be successful with measurable completion rates and above average outcomes.
The Opportune Professional Development Solution
The Accelerated Program enabled The Coffee Club’s staff and managers to translate their in-house training and experience into a Certificate III, IV or Diploma of Hospitality.
We spent time as part of our discovery process to map the internal training and competencies to qualifications, whilst identifying government funding opportunities to support the cost of program.
The Coffee Club saw a 30% increase in internal training uptake. 96% of staff who started the Accelerated Program received their qualification (that’s a massive 3x the industry average).
100% of participants would recommend the program to others and as a result The Coffee Club received recognition as an Employer of Choice.
Retention increased, with 84% of participants enrolled being retained for at least 12 months after program commencement.
The Coffee Club Program
Cert III in Hospitality | Cert IV in Hospitality | Diploma in Hospitality
- Helps with staff retention and engagement.
- Easy to administer.
- Reduced time away from work.
Download Program Guide
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