Policies and Participant Information

Important information for participants, employers and stakeholders

Our policies and participant information explain how we support participants, manage enrolments, deliver training and assessment, issue certification, protect privacy, and respond to feedback, complaints and appeals.

These documents are designed to help participants, employers and other stakeholders understand their rights and responsibilities, access available support services, and make informed decisions throughout the learning journey.

Start Here

If you’re new to Opportune, we recommend reviewing these documents first. They provide an overview of your rights and responsibilities, the support available to you, and the standards expected throughout your learning journey.

Serves as a comprehensive guide to studying with OPD, including participant rights and responsibilities, support services, policies and key course information.

Sets out the standards of behaviour expected of participants to promote a respectful, inclusive and safe learning environment.

Support, Safety and Inclusion

Ensures all participants have fair and equitable access to education, support services and opportunities, regardless of their background, circumstances or individual needs.

Describes our commitment to supporting participant wellbeing and providing a safe learning environment where individuals can participate and succeed.

Demonstrates our commitment to creating a safe, supportive and child-safe environment that promotes the wellbeing and protection of children and young people.

Explains how personal information is collected, used, stored, disclosed and protected in accordance with privacy legislation.

Training and Assessment Requirements

Outlines the expectations for honest and ethical conduct in learning and assessment, ensuring the integrity, authenticity and fairness of all academic activities.

Provides guidance on the appropriate, ethical and responsible use of artificial intelligence tools in learning, assessment and academic activities.

Fees, Consumer Protection and Feedback

Provides clear information about fees, charges, payment arrangements and the circumstances in which refunds may be granted.

Explains how participants can raise concerns, complaints or appeals and how these matters are managed fairly, transparently and in accordance with procedural fairness.

Outlines our commitment to ethical business practices, informed decision-making and protecting the rights and interests of prospective and current participants.

Need Assistance?

We are committed to supporting participants throughout their learning journey. If you have questions about your course, assessments, enrolment, fees, policies, or support services, please contact the Opportune team. We encourage participants to seek assistance early so we can provide the appropriate support and help resolve any concerns promptly.

Contact Us

Phone: (08) 6216 0165
Email: [email protected]