BSB30120
Certificate III in Business
Opportune has integrated the nationally recognised BSB30120 Certificate III in Business qualification to some of the largest contact centres in Australia.
We have developed a course which inducts, trains and rewards staff, with minimal time required on top of existing internal training. We build in course accreditation for internal training on your policies and requirements, product sales, information systems and customer service.
Qual Snapshot
| Suited For | Contact Centre Induction Training |
|---|---|
| Mode | Integrated into inductions training to boost resilience, business acumen and customer service skills. |
| Delivery Method | Group workshops in workplace, On the job practice & skills assessments, workshop demonstrations. |
| Time Required | 4 hours per week |
| Duration | 8 months |
| Group Size | 15 |
| Location | Face to Face |
| Funding Available | Queensland |
BSB30120 - Certificate III in Business
Regardless of the mode selected, there are 13 subjects in this qualification.
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
- BSBDAT201 Collect and record data
- BSBOPS306 Record stakeholder interactions
- BSBPEF301 Organise personal work priorities
- SIRXPDK001 Advise on products and services
- BSBINS307 Retrieve information from records
- BSBOPS202 Engage with customers
- BSBOPS203 Deliver a service to customers
Talk to us about which mode will suit your team.
Arrange a Free 30 minute phone or video call, at a time that works for you or email us your questions here.
